Customer Service

Shipping & Delivery
At Sutton Ag we take great care in shipping your order. Most orders are shipped UPS delivery, with the options of ground or air services.. Please note we are not responsible for incorrect or incomplete addresses. Please double check your shipping information before submitting your order. Orders are shipped daily Monday - Friday with the exception of major holidays. Orders placed Friday, Saturday, or Sunday will be shipped the following Monday (Friday orders will usually ship same day unless they are placed too late to make it into our daily pickup).
Privacy & Security
At Sutton Ag we are very concerned about your privacy. We only use your information to fulfill your order and we NEVER share your information with any third parties. We will only send you marketing information you have indicated you want to receive from Sutton Ag. We take special care to protect the credit card information you supply when making a purchase. We do reserve the right to disclose your information in certain circumstances, such as to satisfy a legal request or protect our property, or as otherwise required by law.
Returns & Replacements
All sales are final. However, it is very important to Sutton Ag that you are completely satisfied  with our products. Accordingly, we guarantee your shipment arrive in excellent condition at the address you provided at check out. Sutton Ag cannot be held responsible for orders returned to us because of incorrect, invalid or incomplete addresses. If you are not compleately satisfied with your order call us at 866/280-6229.
Ordering
Placing an order with Sutton Ag is easy. There is no need to set up an account before adding items to your cart. During the check out process you can choose to create an account or check out as a guest. By creating an account you can track your purchase more easily.
You can shop at Suttonag.com  with confidence. We have partnered with Authorize.Net [link to http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to http://www.authorize.net/resources/howitworksdiagram/] to see how it works.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/].
Sutton Ag is registered with the Authorize.Net Verified Merchant Seal program.
Payment, Pricing & Promotions
Payment is due in U.S. Dollars. Sutton Ag accepts Visa, Matercard and Discover. Additionally, Sutton Ag acceepts Paypal. Please take a moment to check all the information you provided and make any necessary adjustments. Once you place your order you will receive a confirmation e-mail. We will send you another e-mail when your order ships.
If you prefer to pay by check, please place your order via phone: 866/280-6229 (toll free)
Viewing Orders
After placing your order you will receive an e-mail confirmation. Once your order is shipped you will receive a UPS tracking number by e-mail.
Updating Account Information
To edit your account information just log into "MY ACCOUNT" link on the top right hand corner of the home page.